Closure of cash counter
The Committee, following consultation with its customers, took the decision to permanently close the cash counter in Knowes’ office. This decision was taken partially in response to the restrictions of the current pandemic but mainly because the counter was being less and less used in the last few years. Since the start of the pandemic the majority of our customers who used to pay by cash have switched to paying by standing order or card payments via telephone to the office. There will be no impact on staff as a result of this closure, with any savings redeployed to other services. One of these new services will be an on-line customer portal where you will be able to access your account, report repairs and anti-social behaviour and pay your account 24/7.