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Notice to Tenants - Important Information regarding Repairs Service

Knowes HA’s main repairs contractor, McGill (formerly McDougalls) is currently undergoing a period of restructure.  During this time McGill will only be providing an emergency/urgent repairs service to Knowes’ tenants.  Therefore in order to ensure that we continue to provide our normal repairs service to you, we will be placing your repair orders with one of four back up repair companies.  These companies are as follows: Valley Group, MP Group, JCM Joiners and MJM Joinery.  

What this will mean in practice is as follows:-


Type of Repair

Contact details


Normal/routine repairs

Telephone 01389 877752 Ext 1

Or email

Or report via our website


The repairs team at Knowes will raise your repairs order with one of the following companies:-

  • Valley Group
  • MP Group
  • JCM Joiners
  • MJM Joiner

We will ask the contractor to contact you directly to arrange a suitable time to visit and carry out the repair

Gas servicing/gas repairs

Telephone City Building direct on

0800 595 595/0141 287 2382

City Building

Emergency/Urgent repairs (during office hours)

Telephone 01389 877752 Ext 1


Emergency/Urgent repairs (out with office opening hours/weekends/public holidays)

Telephone McGill

0800 975 1234

For gas repairs please contact City Building on the number above



If you are looking for information on the progress of a repair which has been previously reported please contact a member of the repairs team or email



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