Association Performance and Customer Satisfaction

Throughout the year the Association monitors the services being provided to our customers by issuing satisfacton surveys for our areas of work and publishing the information below.  We also have a requirement to report our overall performance to the Scottish Housing Regulator via the Annual Return on the Housing Charter.

Annual Return on the Charter

• Landlord Performance 2020-21

New Housing Application Satisfaction

• New Housing Applicant Satisfaction Survey Results - October 2021 To March 2022

New Tenant Satisfaction

• New Tenant Satisfaction Survey Results 2021-22

Complaints 

• Complaints Performance 2021-22