Association Performance and Customer Satisfaction

Throughout the year the Association monitors the services being provided to our customers by issuing satisfacton surveys for our areas of work and publishing the information below.  We also have a requirement to report our overall performance to the Scottish Housing Regulator via the Annual Return on the Housing Charter.

Annual Return on the Charter

• Landlord Performance 2020-21

Customer Satisfaction Survey

       March 2022

• Tenant Satisfaction Report March 2022
• Owner Satisfaction Report March 2022

New Housing Application Satisfaction

• Housing Applicant Satisfaction Survey Analysis April 2023 - August 2023
• New Applicant Satisfaction Survey Results - April to June 2022
• New Housing Applicant Satisfaction Survey Results - October 2021 To March 2022

New Tenant Satisfaction

• New Tenants Satisfaction Survey Results - April to June 2022
• New Tenant Satisfaction Survey Results 2021-22

Complaints 

• Complaints Performance 2021-22