You can make a payment using online banking or telephone banking, and we are able to take card payments by telephone by calling a member of staff in our Finance Team on 07908 463372 or 07957 661635 . You may also make a payment by telephoning your Housing Officer. Karen Grainger, Allocations Officer and Natasha Robinson, Housing Assistant are also available to take payments on the following contact telephone numbers.
For online or phone banking please make the payment to sort code 80-06-14 and account number 00535969 and be sure to put a reference, your reference will be your property ID which you will find in your letter from Knowes HA. If you are still unsure what your property reference is then please abbreviate your address as follows, if you live at 10a Field Road, you would put 10AFIELDRD.
If anyone is experiencing difficulties paying rent due to the coronavirus outbreak benefits advice can be obtained by phoning
Universal Credit 0800 328 5644 https://www.understandinguniversalcredit.gov.uk/coronavirus/
Independent Resource Centre 0141 951 4040 – for personal advice on benefits for you and your family, help with rent, mortgage advice etc.
Scottish Welfare Fund 01389737640 – helps families and people in Scotland who are on low incomes through Crisis Grants and Community Care Grants. You can apply for a: Crisis Grant – if you're in crisis because of a disaster (like a fire or flood), or an emergency.
Working4u Support Services 01389 738296 – supports West Dunbartonshire residents seeking employment opportunities, provide assistance with benefits and debt issues, help to access learning, gain qualifications and improve digital literacy.
Adult Mental Health Support 0141 941 4400 –Goldenhill Mental Health Resource Centre who can provide advice and support for anyone struggling with mental health issues.
Anyone requiring assistance with contacting these agencies please contact your Housing Officers.
If you are an owner and experiencing finical difficulty due to the Covid-19 outbreak please seek advice from your bank or building society: