The area that Knowes operates is in a mixed tenure community and we will seek the best way to find a solution to residents’ problems in a fair and balanced way, and with the co-operation of all parties involved.
Complaints made from an owner or private tenant about one of the Associations tenants should be reported either by phone, 01389 877752 or by email to firstname.lastname@example.org We will investigate the complaint and based on this investigation we will determine the appropriate level of action that will be taken. We will update the complainant on the outcome of this investigation.
Should the Association receive a complaint regarding the disposal of household waste, bulk, or the condition of the common areas, we will investigate this and if it is found that the responsible person is an owner or private tenant we will ask them to carry out the necessary remedial works. If this is not done, the Association will give a 7 day notice and if the work has not been carried out, we will clear the items and re-charge the owner for the costs associated for doing this work.
For further advice on dealing with ASB, Owners and Private Tenants can contact the Police and Local Authority to seek advice on any issues that the Association are unable to assist with.