Association's Performance and Customer Satisfaction Surveys

We regularly assess and monitor the quality of services that we provided to our customers.  One way in which we do this is by issuing satisfaction surveys for our areas of work and publishing the information below.  We also have a requirement to report our overall performance to the Scottish Housing Regulator via the Annual Return on the Housing Charter.

The feedback you provide is very important in helping us to develop and improve the services we offer.

The survey analysis below indicates how we have performed in these areas.

        QEF Report

• Knowes QEF Report June 2024

       Annual Return on the Charter (ARC)

• Charter Return Knowes HA  2023/24

       Quarterly KPI Reports

• KPI ARC Indicators 2023/24

       Tenant and Owner Satisfaction Reports 

• Knowes Housing Association Tenant Satisfaction Report 2024
• Knowes Housing Association Owner Satisfaction Report 2024

New Tenant Survey Results

• New Tenant Satisfaction Survey Analysis February 24 December 24
• New Tenant Satisfaction Survey Analysis April 2023 - January 24

Housing Applicant Survey Results

• Housing Applicant Satisfaction Survey Analysis December 2023 - January 2024

Repairs Satisfaction Survey Results

• Repair Satisfaction Survey January 2024 - February 2025
• Repairs Satisfaction Survey Analysis December 2023 - January 2024

If you would like access to any of our satisfaction surveys prior to the dates above, or if you would like any further information, please email us at info@knowes.org or call us on 01389 877752 and we will be happy to help with this.