Association's Performance and Customer Satisfaction Surveys

Throughout the year the Association monitors the services being provided to our customers by issuing satisfacton surveys for our areas of work and publishing the information below.  We also have a requirement to report our overall performance to the Scottish Housing Regulator via the Annual Return on the Housing Charter.

The feedback you provide is very important in helping us to develop and improve the services we offer.

The survey analysis below indicates how we have performed in these areas.

        Annual Return on the Charter (ARC)

• Charter Return Arc 2023 With Approval Date

New Tenant Survey Results

• New Tenant Satisfaction Survey Analysis April 2022 March 2023
• New Tenant Survey Results For April To June 2021

Housing Applicant Survey Results

• Housing Applicant Satisfaction Survey Analysis April 2023 - August 2023
• Housing Applicant Satisfaction Survey Analysis April 2022 - March 2023

Repairs Satisfaction Survey Results

• Repairs Satisfaction Survey Analysis April 2022 - March 2023
  
  Common Cleaning Survey Results

• Common Cleaning Survey Results Analysis 2020 21

If you would like access to any of our satisfaction surveys prior to the dates above please email us at info@knowes.org or call us on 01389 877752 - Option 5 and we will be happy to supply them to you.