Having Difficulty Paying Your Rent?

We are aware that people can at times experience difficulties that result in problems making rent payments, and we are here to help. If you are finding it difficult to pay or have fallen into arrears, the most important thing to do is contact your Housing Officer. 

There are many reasons why you should avoid falling behind with your rent:

• You may not be allowed to transfer to another Association property
• You may not be allowed to exchange houses with another tenant 
• You will not receive a satisfactory reference from the Association if you want to move to another tenancy with a different landlord, or take out a mortgage or loan on a property
• You may lose your home

Welfare Rights Advice - Debt Counselling

Knowes Housing Association work in partnership with all other registered Social Landlords within West Dunbartonshire, and Clydebank Independant Resource Centre who provide welfare benefits advice and debt counselling.

The Welfare Rights Officer can offer you advice and assistance to maximise your income, apply for Housing Benefit or appeal against a Housing Benefit decision which you disagree with.  Your Housing Officer can refer you to this service or you can contact the Welfare Rights Officer directly, either at Independent Resource Centre, 627 Dumbarton Road or phone 0141 951 4040. Four surgeries are held within Faifley, one on a Monday and Wednesday 10am-2pm held at Knowes Housing Association, the other two are held at Faifley Housing Association on a Tuesday and Thursday between 10am and 2pm.