Our Performance 2023/24
Quality and Efficiency Forum
Knowes HA is part of the RSL Quality and Efficiency Forum (QEF). The QEF comprises of members drawn from the RSL sector in Scotland and meets on a quarterly basis to carry out statistical, processes and best practice benchmarking. The group also discusses topic issues and invites speakers to present on key matters. The latest report from the QEF is included here - Knowes QEF Report June 2024
We also monitor our performance reguarly through different metrics. These include:
- Surveys
- Complaints
- 1-1 Customer Interactions
- Customer Service Excellence
- Customer Working Group
