• After submitting your claim you will be contacted by the DWP UC Service Centre to arrange an interview at your local jobcentre with a Work Coach. You will also be reminded of identification and evidence required to progress your application
• Knowes staff will be able to provide you with proof of your tenancy, rent and service charges
• On attendance at the jobcentre your application will be reviewed evidence verified and your claimant commitment discussed and agreed
• The work coach will discuss monthly budgeting and any possible debt issues, if appropriate alternative payment will be arranged
• Future follow up appointments will also be agreed
• The DWP will then send your application to a Universal Credit Service Centre for processing
• The DWP will then send you a Universal Credit decision letter
Universal Credit Assessment Period
Once your application is received at the service centre a further check on all evidence submitted will be carried out, if further details are required you will be asked to submit these. If housing costs are included in the application they may also contact your landlord.
