Association's Performance and Customer Satisfaction Surveys

We regularly assess and monitor the quality of services that we provided to our customers.  One way in which we do this is by issuing satisfaction surveys for our areas of work and publishing the information below.  We also have a requirement to report our overall performance to the Scottish Housing Regulator via the Annual Return on the Housing Charter.

The feedback you provide is very important in helping us to develop and improve the services we offer.

The survey analysis below indicates how we have performed in these areas.

       Annual Return on the Charter (ARC)

• Charter Return Arc 2023 With Approval Date

       Quarterly KPI Reports

• 2023/24 KPI Report - ARC Indicators Included - Corporate Services
• 2023/24 KPI Report - ARC Indicators Included - Housing Management 
• 2023/24 KPI Report - ARC Indicators Included - Repairs And Maintenance

       Tenant and Owner Satisfaction Reports 

• Tenant Satisfaction Report March 2022
• Owner Satisfaction Report March 2022

New Tenant Survey Results

• New Tenant Satisfaction Survey Analysis April 2023 - January 24
• New Tenant Satisfaction Survey Analysis April 2022 - March 2023

Housing Applicant Survey Results

• Housing Applicant Satisfaction Survey Analysis December 2023 - January 2023
• Housing Applicant Satisfaction Survey Analysis September 2023 - November 2023
• Housing Applicant Satisfaction Survey Analysis April 2023 - August 2023
• Housing Applicant Satisfaction Survey Analysis April 2022 - March 2023

Repairs Satisfaction Survey Results

• Repairs Satisfaction Survey Analysis December 2023 - January 2024
• Repairs Satisfaction Survey Analysis April 2023 - November 2023
• Repairs Satisfaction Survey Analysis April 2022 - March 2023
  

If you would like access to any of our satisfaction surveys prior to the dates above, or if you would like any further information, please email us at info@knowes.org or call us on 01389 877752 - Option 5 and we will be happy to help with this.