Gas Service and Maintenance 

In accordance with all relevant legislation, Knowes Housing Association will maintain and inspect all gas appliances within its properties. This covers 100% of all gas heating systems, including boilers and individual fires owned by the Association and individual servicing will take place at least once every 12 months.

Should you require a repair or wish to arrange your gas service please phone City Building direct on 0800 595 595 or 0141 287 2382. If you are unhappy with any aspect of the service provided by City Building please phone Knowes Housing Association on 01389 877752 (option1) and advise a member of the Property Services Department.

Please note that if a tenant makes various arrangements to have their annual gas service carried out but fails to give access, he or she will immediately move to step 5 of the no access procedure, whereby due to failure to provide access, Knowes Housing Association will have no alternative but arrange a forced entry.

If forced access/entry is required Tenants will be informed via a hand delivered letter stating that this action will be taking place.

Preparations for forcing access will ensure that two staff from the Association are in attendance, as well as a Gas Engineer and a Joiner. Police attendance will be requested if there are any known safety concerns. The Association will reinstate the security of the property, change locks where required, and leave notification of what has taken place. Keys will be left either at the Associations offices or the Police Station in Clydebank.

Please note that the costs for this action will be pursued and recovered from the tenant through the recoverable repairs procedure.