We are committed to delivering an excellent service to our customers and we are always striving to improve and make things better. To do this, we use information from several sources, including independent benchmarking, performance reports, customer feedback, management accounts and internal audits. This ensures that our residents are given a wide range of opportunities to influence and be involved and that we fulfil our duties of providing quality services and homes. Our Customer Service Excellence assessment took place on 3rd March 2025, and we are delighted to confirm that we have been reaccredited with our Customer Service Excellence Award with Compliance Plus. On the day of the assessment our assessor spoke with our tenants, staff, and community partners. Overall, we received positive feedback from our assessor, and we will be implementing the feedback from our tenants and the assessor to help us strive for improvements. We would like to say a big thank you to the tenants who participated in the assessment and spoke with our assessor, we really appreciate you taking the time to do so and we value your feedback. Please remember to respond to any surveys that we carry out and provide regular feedback as this helps us to ensure that we are meeting your expectations and providing you with an excellent service.
Knowes HA Reaccredited with Customer Service Excellence Award with Compliance Plus!
Posted on 14th May 2025
