Paying Your Rent

Knowes Housing Association is a non profit making registered charity. Most of our revenue income comes from rents and any surplus income each year is invested in our repairs and maintenance programme. It is therefore essential that arrears are kept to a minimum.

It is the aim of Knowes Housing Association to act to prevent rent arrears building up. We will recover any arrears fairly and effectively in accordance with our policy.

The objective of the Association's policy is to minimise loss of rental income by prompt, effective management, recovery and control of arrears and to provide a service to tenants whereby they are given advice and assistance to maximise their income and minimise their debt, particularly in relation to rent arrears.

What Should I Do If I Have Rent Arrears?

Contact your Housing Officer immediately if you are having difficulties paying your rent. Your Housing Officer can arrange for you to repay your arrears by instalments over a period of time. The repayment arrangement will take account of your household income and any other financial commitments you may have. Your instalment payments can be made on a weekly, fortnightly or monthly basis.