You Said, We Did

The feedback we receive from tenants and factored home owners is analysed to help us understand what we do well and where we can improve. 

We are always keen to improve the service that we provide. We have provided some examples below of the feedback that we have received and how it has been used to ensure that we can make positive changes to our service delivery.  

You can see the steps we took to change the following complaints. 

• You said 
• We did

You can find more information like this via our newsletters - https://knowes.org/newsletters/